Memebox & Customer Service WOES

MEMEBOX:  What do we have to do to get you to change your POOR Customer Service ISSUES???

So, I have done two posts recently regarding Memebox's lack of customer service issues.  Will it ever help or make a difference?  Probably not.  Why should it?  When customers still are going after these much sought after boxes regardless of how they treat their customers.

Well, they have lost ONE customer for sure!  I refuse to put anymore money into the Memebox machine.  With the rise of Korean beauty boxes, I can only hope that others will emerge in the Korean beauty box market. 

There are already a couple of other smaller, less known boxes.  The boxes: WishTrend and most recently K Pop, are not nearly as well known or sought after as the Memebox.  I hope that this can change.  If we all could just wake up to the fact that Memebox is NOT going to do anything as long as we keep throwing our money at them, then things will never get better.  

The problems with Memebox Customer Service is they do NOT read the emails.  They just send off a standard response, without first investigating.  When I couldn't find My Pink Diary and it was showing as having been delivered two days after it was shipped INSIDE Korea, it took two days and literally about 30 emails for them to finally realize that something was amiss.  

You know what the problem was?  I had been given the WRONG tracking number !!  Super easy solution to my problem, however I lost TWO days pretty much because I was FREAKING out over this dang box and Memebox could careless.  All they did was say we can't control shipping once it leaves our facility.

There was NO apologies, no type of compensation.  Not even their standard 3 memepoints they usually give when issues arise.  My box came 25 days after it was originally shipped three days after the max 22 days.  However, nothing.

Now, they have started to send everyone the same standard email:  We haven't forgotten about you, we are investigating your issue (So, maybe they did take notice since that was MY CHIEF complaint was that they weren't investigating my issue).  I have sent tons of I'm not satisfied with my customer service requests and still have received no adequate response.

It's now Sept 9, and they have yet to send affiliates their affiliate codes for the month.  It's all real simple,  Memebox doesn't need us bloggers anymore.  They don't need to give us incentives, because folks are going to buy regardless of the price of the boxes.  They feel confident enough in the popularity and success of Memebox that they really are starting to push folks away.

It might work for newbies and even other folks who are fine with how Memebox is running business as usual.  However, for one person who in one week alone spent $200 on Memebox, it's no longer enough.  I want a company who cares about me as a customer, not just my dollar.

So, until Memebox changes it's customer service, they will see NO MORE money at ALL from me!  I still have quite a few boxes that have yet to be delivered, I am still unsure of whether or not to cancel these boxes.  I don't know.  I really don't.  The thing is, I really want a few of these boxes, but there are a few that I am not going to lose sleep over if I weren't to get them. 

Moral of the Story:  Treat your customer RIGHT.  Learn about FUTURE EARNINGS and how a SMART business takes care of the current customer, as we all know there is a cost in acquiring NEW business.  So, that's why it's pretty important to take care of the ones you got now!

How do you feel about Memebox Customer Service?  Have you experienced any of the same problems that I have ??  

Memebox: Problems and MORE Problems

Getting Too Big for Your Britches:

The Pink Diary Box:  Ordered 8/2  Shipped:  8/5  Delivered TO KOREA: 8/7

Ordered:  8/2  (FREE UPGRADE EXPRESS SHIPPING)  Shipped:  8/5  Delivered:  8/6

My #MemeboxDramaSaga 

I wasn't even aware that Memebox existed until around late June or early July.  My first box I purchased was the Lucky 9, that had a ship date of August 22.  So, early this month I was getting a wee bit antsy and Memebox had a special that if you purchased a "Ready Ship" box, you would receive it with a free UPGRADE to express shipping.

Both of my boxes were "Ready Ship", however only the Burst of Color 2 was shipped express.  I received it in ONE day after they shipped!! I was amazed and IN LOVE with Memebox!!

From my Memebox Burst of Color 2 Review

Then came the waiting.  I have waited now, officially over three weeks.  Today is August 26, 2014 and I ordered my box on August 2, it was shipped 3 weeks ago TODAY standard shipping.  I have been watching my tracking like a hawk.  Have E-MAILED customer service a COUPLE of times.  Have been told that my box is sitting in Korea Custom's.  However, the EMS system shows that it was "DELIVERED" to KOREA.  I'm in the United States......  Hmm....  And this happened on 8/7, which MEANS that Memebox just sent me a standard EMAIL without even bothering to check my tracking or this situation could have been handled two weeks ago.

So, MEMEBOX, where is my BOX?????  I would REALLY like to know.  It says in that last picture that it was delivered.  Delivery complete in KOREA.  How was it delivered in Korea, to me, in the UNITED STATES???

OTHER MEMEBOX ISSUES:

There is a huge community on Facebook filled with Memebox lovers, or right now MAD Memebox customers.  Memebox has been steadily releasing more and more boxes.  Yet, there still are constantly shipping issues (There were a NUMBER of folks whose boxes were STUCK, but just today turned up in the states in their tracking today- or at least a lot of them did.... Clearly NOT MINE....).

So, as Memebox is growing, their customer service department is not.  They are not quick to answer issues that arise.  Just recently I purchased a three box bundle for $80.  I purchased before even reading the box descriptions, once I had I decided it wasn't for me after all.  I wrote to cancel and was met with:  Are you sure you want to cancel??  If you cancel you will not be able to use anymore codes for the rest of this month. Umm... Yes, I want to cancel.  That held my money up for a whole nother day which made my money held up for like 5 days at this point.

MEMEBOX CANCELLING ORDERS:

Recently there have been new complaints.  After customers who have been waiting on their boxes to arrive, instead of a box, they are met with an email stating that they will be given a refund as Memebox "sold too many boxes".  So, memebox isn't doing a good job at inventory control, clearly.  How did Memebox try to make it up??  With a whopping THREE POINTS, which is equal to:  $3 for holding up probably close to $90 for just one girl.  She had THREE boxes cancelled!  So, she got a dollar per box that memebox cancelled.

Consistency:

Memebox is offering a great value for their customers.  However, there is no value when you don't get your boxes.  I know myself, I'm not going to continue to pay money into a company that doesn't have a good customer service department and doesn't try to make their mistakes right.  I am a loyal Birchbox subscriber because they take care of their customers and FIX their mistakes by giving adequate compensation when THEY make a mistake.

Three points to cancel three boxes is not an adequate remedy to that problem.  No response to my repeated emails or responses that have contained standard responses, instead of Memebox checking my tracking is unacceptable.  Had memebox first checked the tracking the very FIRST time I emailed them, I would NOT be experiencing this.

I have ordered almost $200 worth of Memebox in the past week alone.  I am honestly ready to cancel all of them.

Boxes I have ordered:

• Burst of Color 2            (RECEIVED)
• Pink Diary                      (MISSING)
• Lucky #9-                          Shipped
• Cute Wishlist #2-         SEPT SHIPPING
• Pinkalicious-                 SEPT SHIPPING
• Daily Dose-             No shipping email YET
• Fall H/W:                           Shipped
• Cute Wishlist #3:            OCT Shipping
• OMG #3:                         OCT Shipping
• K Style: #3:                     OCT Shipping

Buyer BEWARE:

So, while Memebox can be a fabulous deal, I would NOT be rushing out to purchase a box unless you are just totally IN LOVE and prepared to deal with the lack of Customer Support that Memebox currently lacks.  

NOTE TO MEMEBOX:  Please, take some time maybe STOP releasing some boxes UNTIL you hire MORE customer service people to manage your current influx of problems AND when a customer emails you with tracking / shipment concerns TAKE THE TIME TO TRACK the package so that you can deal with issues in a timely manner.  

ALSO, you NEED to address the way that you go about compensating customers when YOU make mistakes!!  3 points / $3 is NOT ENOUGH compensation!

I would like some answers.  Please share this on Google Plus as well as other social media outlets, so perhaps we can get Memebox Global's attention.

Thanks guys!  Sorry for the rant!