Memebox Unboxed: Cute Wishlist 2

To Purchase the Memebox Empties Box:

Superbox:#74 Memebox Empties

I have a $5 MEMEbox Code now!! WOOP WOOP!

$5 code:  VP8L

(This code is only a ONE time use code!)

Memebox:  Superbox #51  

Cute Wishlist #2

Memebox is a Korean beauty box company.  They have several different boxes available at any given time.  The boxes tend to be themed, except for the Memebox Global and the Memebox Lucky box.  Memebox Global is kinda like a monthly box, but it's not a recurring fee, you have to purchase them months in advance, and they sell out extremely quickly.  The Lucky boxes are a mishmosh of Global and past Superbox items.  The prices range from:  $23- $39 with an extra $6.99 shipping.  You can purchase value sets and the shipping will be just $6.99 PLUS you get express shipping.  

When purchasing a Memebox, be cognizant of the shipping dates.  They tend to not ship for a month or so after you purchase...  Sometimes you can find Ready-Ship boxes, and standard shipping can take anywhere from 10-30 days sometimes!  So, just be aware it's not for the impatient...

NOW ONTO THE BOX

I have to admit that I was so extremely excited to get the Cute Wishlist 2, after having seen the Cute Wishlist 1 box.  That box was so incredibly CUTE.  They had these cute little cupcakes filled with skincare creams and they had these little lotions that were in the shape of like a Panda or Penguin, various little shapes...  Good quality packaging that you could reuse over and over and fill with different products when you were finished with the products that came inside....

SOOOOO.....  I had HIGH hopes for Cute Wishlist 2, then I saw the spoilers...  And I have to say, Memebox disappointed me with these items.  They don't scream, "OH how cute!", they are nice items, but not for a "cute" box...

Sally's Box:  Berry Berry Lip Patch  RETAILS: $3

Sally's Box:  Berry Berry Lip Patch ($3)

This is the ONE item that I haven't yet tried...  So, I can't really tell you how it works.  I can tell you that, I have tried the Sally's Box masks in the past and they are really nice.  Of course, I'm super new to the mask thing...  So, I'm not an expert.  

So for cuteness..  This was a maybe 7 or an 8 on a cuteness scale, it IS cute, however it's a one-time use thing and then it's trashed and the cuteness evaporates....  So, it's kinda a miss for me.

It's Skin Petit Blusher:  Baby Rose (Retails $7)

It's Skin Petit Blusher:  03 Baby Rose ($7)

Ok, so this isn't the first blusher I've received from Memebox, and I know it won't be the last.  The first time I got one, I purchased it in a Memebox swap group on Facebook and I loved it.  IT was so cute, there was this cute little powder puff....  Now it seems like I see the blushers everywhere and regardless of the brand they all have the same cute powder puff...  So it can get old..

It's cute though...  It is, it's probably the one item that truly says CUTE to me in the box.  It's a blush... So, I mean it works like a blush works....

MOVING ON.....

Rose Mine Hand Cream:  $12

Rose Mine Hand Cream:  In Rose ($12)

Ok, so this to me is not cute AT ALL.  It's pretty, and it's feminine, but so not cute.  I am so baffled by who put this box together and if they got the box description / theme mixed up with a different theme...  

It's a nice hand cream though, it smells lovely.  It's a hand CREAM not a lotion, so it's a bit thick.  It's a super nice hand cream, just not cute.  But a lovely product. 

Vitamin Cleansing Dessert:  Red Wine ($18)

Vitamin Cleansing Dessert:  Red Wine ($18)

This is another product that I was literally scratching my head, wondering "Where's the CUTE?", it came in a cute little box, but that's it.  I guess that's what they called the cuteness factor.  But, unless your gonna keep it in it's box this product isn't cute at ALL.

Ok, so I tried this uncute product last night.  It's super thick, I don't know if you can see the picture really well but it's truly an extremely thick cleanser.  It's an ok cleanser, after using it my skin felt drier than normal.  I usually use an oil cleanser because my skin is so dry!  I might should stick to that and let my kids use this.  This says it's good for acne and impurities, so I'll let them give it a go...

Saint Peau:  Collagen Pudding Sleeping Pack ($36)

Saint Peau:  Collagen Pudding Sleeping Pack ($36)

This is probably one of the "cutest" things in the box, thanks to the little piggy on the packaging.  I had given this to my mom over the weekend when she was visiting for my daughter's birthday...  Luckily she had forgotten it and so I got a chance to try it out.

I used this after having used the Vitamin Cleansing Dessert and my skin was feeling dry.  After I put this on and it had dried on, my skin was feeling pretty moisturized, I know that's not what the purpose was, but it's something I did notice.  The texture and look of this makes you realize why the put a pig face on it...  It looks like what you might would imagine to be the insides of a pig would look like all jiggly...  But, people have really been impressed with this so far!  So, we shall see. 

I didn't notice any miracle over night cure for my balloon eyelids, but it's nice.  My skin does look so much better after having been using all these skincare products I get!  Maybe I will reverse the signs of aging with this one!!

I would LOVE to know what you think of this box, do you think it was "Cute"?  I mean, honetly....

My YouTube Unboxing...

Please NOTE:  This literally was like the 20th time I had recorded it, I kept being interrupted, so I am looking a HOT mess at this point! :(  Thanks so much for taking the time to read my review and watch my video!  I hope you'll consider giving it a thumbs-up!

To Purchase the Memebox Empties Box:

Superbox:#74 Memebox Empties

Memebox & Customer Service WOES

MEMEBOX:  What do we have to do to get you to change your POOR Customer Service ISSUES???

So, I have done two posts recently regarding Memebox's lack of customer service issues.  Will it ever help or make a difference?  Probably not.  Why should it?  When customers still are going after these much sought after boxes regardless of how they treat their customers.

Well, they have lost ONE customer for sure!  I refuse to put anymore money into the Memebox machine.  With the rise of Korean beauty boxes, I can only hope that others will emerge in the Korean beauty box market. 

There are already a couple of other smaller, less known boxes.  The boxes: WishTrend and most recently K Pop, are not nearly as well known or sought after as the Memebox.  I hope that this can change.  If we all could just wake up to the fact that Memebox is NOT going to do anything as long as we keep throwing our money at them, then things will never get better.  

The problems with Memebox Customer Service is they do NOT read the emails.  They just send off a standard response, without first investigating.  When I couldn't find My Pink Diary and it was showing as having been delivered two days after it was shipped INSIDE Korea, it took two days and literally about 30 emails for them to finally realize that something was amiss.  

You know what the problem was?  I had been given the WRONG tracking number !!  Super easy solution to my problem, however I lost TWO days pretty much because I was FREAKING out over this dang box and Memebox could careless.  All they did was say we can't control shipping once it leaves our facility.

There was NO apologies, no type of compensation.  Not even their standard 3 memepoints they usually give when issues arise.  My box came 25 days after it was originally shipped three days after the max 22 days.  However, nothing.

Now, they have started to send everyone the same standard email:  We haven't forgotten about you, we are investigating your issue (So, maybe they did take notice since that was MY CHIEF complaint was that they weren't investigating my issue).  I have sent tons of I'm not satisfied with my customer service requests and still have received no adequate response.

It's now Sept 9, and they have yet to send affiliates their affiliate codes for the month.  It's all real simple,  Memebox doesn't need us bloggers anymore.  They don't need to give us incentives, because folks are going to buy regardless of the price of the boxes.  They feel confident enough in the popularity and success of Memebox that they really are starting to push folks away.

It might work for newbies and even other folks who are fine with how Memebox is running business as usual.  However, for one person who in one week alone spent $200 on Memebox, it's no longer enough.  I want a company who cares about me as a customer, not just my dollar.

So, until Memebox changes it's customer service, they will see NO MORE money at ALL from me!  I still have quite a few boxes that have yet to be delivered, I am still unsure of whether or not to cancel these boxes.  I don't know.  I really don't.  The thing is, I really want a few of these boxes, but there are a few that I am not going to lose sleep over if I weren't to get them. 

Moral of the Story:  Treat your customer RIGHT.  Learn about FUTURE EARNINGS and how a SMART business takes care of the current customer, as we all know there is a cost in acquiring NEW business.  So, that's why it's pretty important to take care of the ones you got now!

How do you feel about Memebox Customer Service?  Have you experienced any of the same problems that I have ??  

MEMEBOX: Neverending SAGA

Your box is stuck in customs....

When we use our money:  Our credit cards, our checks, our Paypal for goods and services over the internet, we have a natural born expectation to receive the products for which we are paying for.  On the Memebox website it states that shipping can take anywhere from 14-22 days.  I am now at day 22 / 25 since I ordered.  

I have emailed them.  They keep telling me that my box which is showing in their EMS system as having being delivered in Seocho on 8/7 is stuck in customs.  If this is the case, please PLEASE explain to me how it can show as being delivery complete in Seocho, and yet still be stuck in customs.  One would assume there was some issue with my package and that Memebox was sent the box back.  I don't know.  I don't know who has my box or where it is.  All I know is this:  I am not in Seocho, I am in Alabama which is a state in the United States of America. 

They have now blocked me from their Memebox Page on Facebook.  I never even did anything but ask WHERE my box was.  Someone did post a link to my blog where I have stated the issues I am having. 

If we can't trust a company to make good on mistakes made when they have our money, how can we continue to do business with these people?  I spent $200 on Memebox THIS WEEK alone!  Yet, they are unwilling to either: RESHIP my box OR REFUND my money.

One of the boxes purchased was the Daily Dose.  It's Wed., I ordered this box on Thursday or Friday of last week and never received an email with tracking.  I emailed asking when my box would ship, they replied with a link to their shipping dates of their boxes instead of a tracking number.  

I can only hope my credit card is easier to get my money back from!  I honestly feel violated and my faith and trust in big companies like Memebox has evaporated.  Had this been a US company, I'm certain that I would have had more than my refund.  Most US companies know the important of customer relations and understand the business factor of Future Earnings from even one customer.

Clearly, Koreans feel they are so above us and that they can use us stupid AMERICANS as a way to just line their pockets without addressing ANY of our problems.  They don't fix anything.

MEMEBOX, all I wanted was my box.  That's it.  If you could have just said, Please let us look into this issue for you or explained to me how a box that is stuck in customs can show up on tracking as "delivery complete".

Trust Broken.  I feel so dirty and violated and ripped off.  I love Memebox all I wanted was answers.  

PLEASE help me get answers.  If I can get enough folks to share this post on Google Plus, I am hoping that maybe, just maybe I might be able to get answers.  These folks have a lot of my money!  Please help me.

#wheresmybox #memeboxdramasaga 

Memebox: Problems and MORE Problems

Getting Too Big for Your Britches:

The Pink Diary Box:  Ordered 8/2  Shipped:  8/5  Delivered TO KOREA: 8/7

Ordered:  8/2  (FREE UPGRADE EXPRESS SHIPPING)  Shipped:  8/5  Delivered:  8/6

My #MemeboxDramaSaga 

I wasn't even aware that Memebox existed until around late June or early July.  My first box I purchased was the Lucky 9, that had a ship date of August 22.  So, early this month I was getting a wee bit antsy and Memebox had a special that if you purchased a "Ready Ship" box, you would receive it with a free UPGRADE to express shipping.

Both of my boxes were "Ready Ship", however only the Burst of Color 2 was shipped express.  I received it in ONE day after they shipped!! I was amazed and IN LOVE with Memebox!!

From my Memebox Burst of Color 2 Review

Then came the waiting.  I have waited now, officially over three weeks.  Today is August 26, 2014 and I ordered my box on August 2, it was shipped 3 weeks ago TODAY standard shipping.  I have been watching my tracking like a hawk.  Have E-MAILED customer service a COUPLE of times.  Have been told that my box is sitting in Korea Custom's.  However, the EMS system shows that it was "DELIVERED" to KOREA.  I'm in the United States......  Hmm....  And this happened on 8/7, which MEANS that Memebox just sent me a standard EMAIL without even bothering to check my tracking or this situation could have been handled two weeks ago.

So, MEMEBOX, where is my BOX?????  I would REALLY like to know.  It says in that last picture that it was delivered.  Delivery complete in KOREA.  How was it delivered in Korea, to me, in the UNITED STATES???

OTHER MEMEBOX ISSUES:

There is a huge community on Facebook filled with Memebox lovers, or right now MAD Memebox customers.  Memebox has been steadily releasing more and more boxes.  Yet, there still are constantly shipping issues (There were a NUMBER of folks whose boxes were STUCK, but just today turned up in the states in their tracking today- or at least a lot of them did.... Clearly NOT MINE....).

So, as Memebox is growing, their customer service department is not.  They are not quick to answer issues that arise.  Just recently I purchased a three box bundle for $80.  I purchased before even reading the box descriptions, once I had I decided it wasn't for me after all.  I wrote to cancel and was met with:  Are you sure you want to cancel??  If you cancel you will not be able to use anymore codes for the rest of this month. Umm... Yes, I want to cancel.  That held my money up for a whole nother day which made my money held up for like 5 days at this point.

MEMEBOX CANCELLING ORDERS:

Recently there have been new complaints.  After customers who have been waiting on their boxes to arrive, instead of a box, they are met with an email stating that they will be given a refund as Memebox "sold too many boxes".  So, memebox isn't doing a good job at inventory control, clearly.  How did Memebox try to make it up??  With a whopping THREE POINTS, which is equal to:  $3 for holding up probably close to $90 for just one girl.  She had THREE boxes cancelled!  So, she got a dollar per box that memebox cancelled.

Consistency:

Memebox is offering a great value for their customers.  However, there is no value when you don't get your boxes.  I know myself, I'm not going to continue to pay money into a company that doesn't have a good customer service department and doesn't try to make their mistakes right.  I am a loyal Birchbox subscriber because they take care of their customers and FIX their mistakes by giving adequate compensation when THEY make a mistake.

Three points to cancel three boxes is not an adequate remedy to that problem.  No response to my repeated emails or responses that have contained standard responses, instead of Memebox checking my tracking is unacceptable.  Had memebox first checked the tracking the very FIRST time I emailed them, I would NOT be experiencing this.

I have ordered almost $200 worth of Memebox in the past week alone.  I am honestly ready to cancel all of them.

Boxes I have ordered:

• Burst of Color 2            (RECEIVED)
• Pink Diary                      (MISSING)
• Lucky #9-                          Shipped
• Cute Wishlist #2-         SEPT SHIPPING
• Pinkalicious-                 SEPT SHIPPING
• Daily Dose-             No shipping email YET
• Fall H/W:                           Shipped
• Cute Wishlist #3:            OCT Shipping
• OMG #3:                         OCT Shipping
• K Style: #3:                     OCT Shipping

Buyer BEWARE:

So, while Memebox can be a fabulous deal, I would NOT be rushing out to purchase a box unless you are just totally IN LOVE and prepared to deal with the lack of Customer Support that Memebox currently lacks.  

NOTE TO MEMEBOX:  Please, take some time maybe STOP releasing some boxes UNTIL you hire MORE customer service people to manage your current influx of problems AND when a customer emails you with tracking / shipment concerns TAKE THE TIME TO TRACK the package so that you can deal with issues in a timely manner.  

ALSO, you NEED to address the way that you go about compensating customers when YOU make mistakes!!  3 points / $3 is NOT ENOUGH compensation!

I would like some answers.  Please share this on Google Plus as well as other social media outlets, so perhaps we can get Memebox Global's attention.

Thanks guys!  Sorry for the rant!

Review: Memebox Burst of Color 2

Yippie!!  My VERY First Memebox!

Pretty in Pink

I am a girly girl in the sense that I love pink.  Pink is just such a feminine color.  I can't tell you the excitement that bubbled up inside me when I saw the delivery guy holding my fabulous package!!  I ordered two Memebox's last weekend and they had a special where if you purchased a Ready to Ship box, you would get free upgrade to express shipping.  Although, I actually purchased TWO Ready to Ship boxes and ONLY one got the free upgrade.

FAST SHIPPING!!

This is a box that comes from Korea.  They shipped it on Aug 5.  Around 2 am on Aug 6, I got an email saying that my box was in Ohio.  Around 11:30 a.m. I got a phone call from a DHL driver asking where I lived.  LOL  I ended up having to drive about 15 minutes to the nearest gas station (Yes, I live in the country folks!  My address does not appear on most GPS systems.  I finally added it a year ago to Google Maps, guess DHL doesn't use that system.  UPS finds us.).  

So in ONE day it came all the way from Korea to Sweet HOME Alabama!!  Man that truly is express!!

Man, I still get excited to look at all of these goodies!!  Isn't this just the most fabulous pic??  My only disappointment, MINOR disappointment was the eye liners.  I had honestly bought the box mainly for the foundation and the eyeliners, the BERRY liners, and ended up with the beige and bronze.  I have green eyes, so I'm not certain how fabulous they will look on me.  But, I'm thinking I have to try them out!!  They are so pretty and sparkly!

Beauty People:  Value:  $48

Ok, so I've already mentioned that I had wanted the berry colors.  However, these really are GORGEOUS colors!  So, I'm not that disappointed!  They are super sparkly and I love sparkle and shimmer!

Y.E.T. CatGirl in Black!  SO, I swatched this on my hand and I have to say it was extremely fine and precise!  It also stayed on for a full 24 hours despite being immersed in water!  So, I'm thinking that it is a longlasting liner!

I have so many BB creams, but was lacking a good foundation.  This is what justified this purchase for me.  For the cost of a good sized and quality foundation I was able to get all of these great goodies along with a full sized foundation!  Pretty SWEET deal in my eyes!  It matches my skin PERFECTLY!!

At the time of writing this, I have not yet tried this out.  But am very excited to get my hands dirty with this one.  The cushion is so super soft and the color is a beautiful pink!

I was THRILLED when I opened my lippy and discovered that I had gotten the 03 Coral Pink!  I was praying to NOT get the orange!  Although perhaps I would have preferred an orange lippy and berry eye liners??  Nah....  I can deal with bronze and beige diamond liners!

I have to say this also has a little cushion on the end and I'm so not sure what exaclty it's for as I have misplaced the card for now :(

My daughter fell in love with this mascara when she saw it!  She loved the packaging!  Super cute.  This alone is worth $22.  As I mentioned before I've lost the info card (It's in this mess of a room somewhere, I'll find it as soon as I post this, I'm certain!)  

Items I remember the pricing:

Foundation:  $34

Eyeliners:     $48

Mascara      $22

Lip Cushion $9

So just with those four products I'm at over $100!!  For a box that cost a total of $46 with shipping I definitely got my value out of it!  I will use most all of these products, if not each and everyone!!  So excited to dig in and get my hands dirty with this stuff!!

So far, I've ordered four boxes:

Cute Wishlist #2

Burst of Color 2 (This box)

Lucky #9

Pink Diary

I'm hoping that Lucky #9 has some good skincare as I tend to get excited about make up goodies and neglect my skincare regime!  

Maybe one day I'll get lucky enough to get a Memebox for review !!  That would be super awesome!

Memebox 7/31Special Deals!

$23 + $6.99  Ships 3-5 Days after purchase!

So excited about this box!!  It's the first Memebox Collaboration Box!  It includes a primer, two lippy's and a cheek / lip balm, as well as a scrub AND a beautiful pink nail polish!  $30 isn't a bad price for all that you get in this box!  Not at all!!

This should be a good one.  They took all of the most liked items and are putting them into one box!!  I think this should definitely be a great box!!  I think this is like Superbox #500 LOL Just kidding, it's Superbox #52!  I think they've only been going at it since November, so they really are pushing these boxes out at an extremely high rate!  The COST of this box is:  $23 + $6.99 Shipping !  Grab it now! 

Special Referral ONLY Deals!

These deals are only good when you click a referral link (My links are referral links :) )
These boxes get you points back when you purchase ( I believe this is the last day they are good!)
POINTS = Dollars!

Clicking on the pictures takes you to the Referral Only List, where you can find ALL the boxes that you an receive points with purchase!  Spoil yourself!  We all deserve a little pampering!

Grab these deals while they are still good!!  August will bring a whole new set of deals!  So make sure to follow my blog, so you can stay up to date on any new boxes and specials!!

Thanks!

Sassy Gal

XOXO