Tuesday, September 9, 2014

Memebox & Customer Service WOES

MEMEBOX:  What do we have to do to get you to change your POOR Customer Service ISSUES???

So, I have done two posts recently regarding Memebox's lack of customer service issues.  Will it ever help or make a difference?  Probably not.  Why should it?  When customers still are going after these much sought after boxes regardless of how they treat their customers.

Well, they have lost ONE customer for sure!  I refuse to put anymore money into the Memebox machine.  With the rise of Korean beauty boxes, I can only hope that others will emerge in the Korean beauty box market. 

There are already a couple of other smaller, less known boxes.  The boxes: WishTrend and most recently K Pop, are not nearly as well known or sought after as the Memebox.  I hope that this can change.  If we all could just wake up to the fact that Memebox is NOT going to do anything as long as we keep throwing our money at them, then things will never get better.  

The problems with Memebox Customer Service is they do NOT read the emails.  They just send off a standard response, without first investigating.  When I couldn't find My Pink Diary and it was showing as having been delivered two days after it was shipped INSIDE Korea, it took two days and literally about 30 emails for them to finally realize that something was amiss.  

You know what the problem was?  I had been given the WRONG tracking number !!  Super easy solution to my problem, however I lost TWO days pretty much because I was FREAKING out over this dang box and Memebox could careless.  All they did was say we can't control shipping once it leaves our facility.

There was NO apologies, no type of compensation.  Not even their standard 3 memepoints they usually give when issues arise.  My box came 25 days after it was originally shipped three days after the max 22 days.  However, nothing.

Now, they have started to send everyone the same standard email:  We haven't forgotten about you, we are investigating your issue (So, maybe they did take notice since that was MY CHIEF complaint was that they weren't investigating my issue).  I have sent tons of I'm not satisfied with my customer service requests and still have received no adequate response.

It's now Sept 9, and they have yet to send affiliates their affiliate codes for the month.  It's all real simple,  Memebox doesn't need us bloggers anymore.  They don't need to give us incentives, because folks are going to buy regardless of the price of the boxes.  They feel confident enough in the popularity and success of Memebox that they really are starting to push folks away.

It might work for newbies and even other folks who are fine with how Memebox is running business as usual.  However, for one person who in one week alone spent $200 on Memebox, it's no longer enough.  I want a company who cares about me as a customer, not just my dollar.

So, until Memebox changes it's customer service, they will see NO MORE money at ALL from me!  I still have quite a few boxes that have yet to be delivered, I am still unsure of whether or not to cancel these boxes.  I don't know.  I really don't.  The thing is, I really want a few of these boxes, but there are a few that I am not going to lose sleep over if I weren't to get them. 

Moral of the Story:  Treat your customer RIGHT.  Learn about FUTURE EARNINGS and how a SMART business takes care of the current customer, as we all know there is a cost in acquiring NEW business.  So, that's why it's pretty important to take care of the ones you got now!

How do you feel about Memebox Customer Service?  Have you experienced any of the same problems that I have ??  


  1. I think you make a great point that their poor customer service is what makes them vulnerable to other companies. They are good at attracting new customers, less good at keeping customers and really don't seem to care at all about regular customers. So if another company pops up doing something similar but with better, more attentive customer service, disgruntled Memeboxers are surely going to flock to it.

  2. Joanne, thanks for reading. I have no clue how to respond directly to your comment LOL But, yes I really hope that KPop will provide us Memebox addicts with a great alternative to Memebox! I know their first box is going to be an Etude House Box! I'm really, really excited to see what it's all about!